Return and Refund Policy for cozest.com
Effective Date: 24 September 2026
Thank you for shopping at cozest. This document governs all returns and exchanges of cozest(“cozest.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy.
Definitions
For this Return and Refund Policy, we establish the following definitions:
- “Products” means all products and services sold at cozest.com.
- “Customer” means end-user customers that purchase directly from distributors or wholesalers.
- “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to cozest, Germany
- “Orders” refers to your requests to purchase a Product from us.
- “Website” refers to cozest, accessible at cozest.com.
- “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s cozest’s Return and Refund Policy?
There are two situations, and they are handled differently.
1. Your piece arrives faulty, damaged or not as described
We will replace it — and we cover the cost. You pay nothing to put a faulty item right: we pay the return postage, and we pay to send the replacement out to you. If you would prefer a refund instead of a replacement, tell us and we will refund you in full to your original payment method.
2. You have changed your mind
You can cancel your order and return it within 14 days of the day you receive it, without giving a reason, for a refund of the price you paid.
- Return postage is paid by you. Delivery to you was free, so there is no delivery charge to refund.
- Please send the piece back in the condition you received it. You may try it on as you would in a shop, but if it has been worn or damaged beyond that, we may reduce the refund by the loss in value.
- We will refund you within 14 days of receiving your cancellation, using your original payment method. We may wait to issue the refund until the piece has arrived back with us, or until you have sent us proof of postage — whichever is first.
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
- Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
- By email: hashem.hoseini313@gmail.com
Please include your order number. For a faulty item, add a photo of the fault — a photo usually lets us approve the replacement straight away, without waiting for the item to travel back to us. For a change of mind, a short message saying you wish to cancel is enough; you can also use the model form at the end of this policy.
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
- Sending the item back
The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.
Once we have your message, we will email you the return address. Please do not send anything back before you have heard from us.
- Faulty items: we pay the return shipping. We will send you a prepaid label, or reimburse your postage receipt — whichever is quicker for your country. We may not need the item back at all.
- Change of mind: you pay the return shipping. Please send the piece back within 14 days of telling us you are cancelling, and use a tracked service — it protects you if the parcel goes missing.
Please keep the tracking information your shipping company gives you until the return is complete.
- Inspection, replacement & refund
For a faulty item, once your claim is approved we will ship the replacement to your address within 24 hours of processing your return, at no cost to you — or refund your purchase price in full if you asked for a refund. For a change of mind, we will refund the price you paid within 14 days of receiving your cancellation, as described above. Refunds go back automatically to your original method of payment.
Consumer rights
Nothing in this policy affects your statutory rights as a consumer, including your legal right of withdrawal and your rights if goods are faulty.
Model withdrawal form
(Complete and return this form only if you wish to cancel the contract.)
To: cozest, hashem.hoseini313@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods: …
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date: …
To follow up on the status of your return or for any other questions or inquiries, please contact us at:
- By email: hashem.hoseini313@gmail.com